Job Description
Are you a people-person with a knack for clear communication? We are seeking a dedicated Local Chat Support Representative to join our growing team in the heart of Chicago, IL.
We are looking for individuals who are ready to hit the ground running. With an Immediate Start available, this is your chance to jumpstart your career in a dynamic and fast-paced environment. You will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally.
Why Join Us?
- Competitive hourly pay ($22.00 - $28.00/hr).
- Flexible remote-friendly schedule (Hybrid/Remote options).
- Comprehensive training and career advancement opportunities.
- Supportive team culture in Chicago.
Responsibilities
- Provide exceptional customer support via real-time chat platforms.
- Resolve customer inquiries, complaints, and technical issues with accuracy and empathy.
- Maintain detailed records of all interactions in the CRM system.
- Collaborate with team leads and technical departments to escalate complex issues.
- Adhere to company scripts and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer service, chat support, or technical support (1+ years preferred).
- Exceptional typing speed and accuracy (45+ wpm).
- Strong command of the English language, both written and verbal.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible hours, including evenings and weekends.