Job Description
Join Atlanta's top employer for an immediate hire opportunity as a Customer Service Representative! We're hosting an exclusive hiring event for motivated professionals who excel in client engagement. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment.
What We Offer:
- Same-day interview & hiring decisions
- Health/dental/vision insurance
- Paid training & certification
- Performance-based bonuses
- Modern downtown Atlanta workspace
Perfect for career changers and experienced representatives seeking stability. Apply today to secure your spot at our next hiring event!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with 95%+ accuracy
- Process orders and returns while maintaining CRM documentation
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed KPIs for CSAT, resolution time, and first-call resolution
- Identify upsell opportunities for premium services
- Participate in quarterly training on product updates
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving with empathetic approach
- High school diploma or equivalent (college preferred)
- Availability for evening/weekend shifts during peak seasons
- Background check and drug screen required