Job Description
Join our award-winning customer support team as a Night Shift Chat Support Specialist in Philadelphia! We're seeking tech-savvy communicators to deliver exceptional 24/7 assistance via live chat. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic remote-friendly environment. Work overnight hours while supporting global customers with cutting-edge solutions.
Responsibilities
- Deliver real-time customer support via live chat for technical inquiries, billing issues, and product troubleshooting
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Adhere to SLA targets with average response time under 30 seconds
- Proactively identify process improvements to enhance customer satisfaction
- Complete mandatory training on new products and compliance protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year experience in customer service or tech support
- Proficient typing speed (60+ WPM) with exceptional written communication
- Strong troubleshooting skills for software/hardware issues
- Ability to work independently during overnight shifts (10 PM - 6 AM EST)
- Comfortable with remote work tools and VPN connectivity
- Must be authorized to work in the United States