Job Description
Join our award-winning customer experience team at Global Solutions Inc.! We're hosting an exclusive hiring event for passionate Customer Service Representatives in Columbus. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Perfect for career changers and experienced professionals alike – no industry experience required!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using CRM systems
- Document interactions accurately in Salesforce
- Collaborate with cross-functional teams on complex cases
- Meet/exceed performance metrics (CSAT, FCR)
- Identify upsell opportunities for premium services
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce a plus)
- Strong problem-solving and empathy skills
- Ability to work flexible shifts (including weekends)
- Clear communication in English (bilingual a plus)
- Passion for customer-centric solutions