Job Description
Are you looking for a stable and rewarding career in customer support? Global Tech Solutions is currently hosting a Hiring Event for Full-Time Chat Support Representative positions in Chicago, IL, and expanding opportunities in North Carolina.
We are looking for individuals who are tech-savvy, empathetic, and ready to deliver exceptional service. Join a team that values growth, culture, and employee well-being.
Responsibilities
- Manage high-volume chat inquiries with a focus on customer satisfaction.
- Resolve technical issues and provide accurate product information.
- Document all interactions and solutions within our CRM systems.
- Collaborate with team leads to improve support processes.
- Maintain a professional and friendly tone in all written communication.
Qualifications
- High school diploma or equivalent (Bachelor’s preferred).
- Previous experience in customer service or call centers.
- Excellent written communication and typing skills (45+ WPM).
- Proficiency with computers and web browsers.
- Reliable internet connection for remote work flexibility.