Job Description
Are you a people person with a knack for problem-solving? Apex Support Solutions is hosting a Hiring Event for enthusiastic Chat Support Representatives!
We are actively recruiting for full-time positions serving clients in Chicago, IL and across North Carolina. If you are looking for a stable career with growth opportunities, this is your chance to shine.
Why Join Us?
- Competitive hourly pay ($18 - $24/hr)
- Full-time schedule with benefits
- Comprehensive training provided
Responsibilities
- Engage with customers via live chat to resolve inquiries and provide solutions.
- Maintain a high level of accuracy and speed in typing and communication.
- Document customer interactions and feedback in the CRM system.
- Collaborate with the support team to troubleshoot complex issues.
- Adhere to company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required.
- Previous customer service or chat support experience is preferred.
- Proficient in English grammar and typing (40+ WPM).
- Reliable internet connection and computer hardware.
- Ability to work full-time shifts, including weekends and holidays.