Job Description
Are you a great communicator looking to launch a career in customer service? Apex Contact Solutions is hosting a massive Hiring Event in Fort Worth, Texas, and we are seeking enthusiastic individuals to join our team as Chat Support Representatives. Whether you are an experienced professional or looking for your first job, we provide the training and tools you need to succeed.
Why You Should Apply:
- Immediate Opportunities: Interviews conducted on-site during the hiring event.
- Competitive Compensation: Earn between $16.00 and $20.00 per hour based on your skills and availability.
- No Experience Necessary: We value attitude and aptitude; comprehensive training is provided.
- Modern Work Environment: Join a growing company with a supportive culture in the heart of Fort Worth.
We are dedicated to delivering top-tier support to our clients and are looking for team members who are patient, detail-oriented, and eager to help.
Responsibilities
- Respond to customer inquiries via live chat platforms in a professional, friendly, and timely manner.
- Assist customers with product information, troubleshooting, and account issues.
- Type accurately and efficiently while maintaining a positive tone in written communication.
- Document all interactions and resolutions within the company CRM system.
- Collaborate with the team lead to ensure consistent service quality and meet performance metrics.
- Stay updated on company policies and product knowledge to provide accurate answers.
Qualifications
- Must have a high school diploma or GED equivalent.
- Ability to type at least 35 WPM with high accuracy.
- Stable high-speed internet connection and a quiet workspace (if working hybrid/on-site).
- Strong written communication skills and attention to detail.
- Flexibility to work flexible shifts, including evenings, weekends, and holidays.
- No prior customer service experience required; we train you!