Job Description
Join our dynamic team at CustomerConnect Solutions as an Entry-Level Call Center Representative! We're hosting a hiring event in San Jose, CA, to find passionate individuals ready to launch their careers in customer service. No experience required – we provide comprehensive training! Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet/exceed performance metrics for call volume and quality
- Collaborate with team members to enhance customer experience
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Valid government-issued ID for hiring event verification
- Must be available for full-time schedule (40 hours/week)