Job Description
Are you a problem-solver with a friendly voice? Apex Digital Solutions is seeking a dedicated Chat Support Representative to join our team immediately. If you are looking for a stable career in customer service with flexible scheduling in the Orlando area, this is your opportunity.
We pride ourselves on delivering exceptional support to our clients. As a Chat Support Rep, you will be the first point of contact for our customers, ensuring their needs are met with speed and empathy.
What We Offer:
- Immediate Start Dates: Begin your career within days of applying.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Comprehensive Training: Receive paid training to get you up to speed quickly.
- Remote & Hybrid Work: Enjoy the flexibility of working from home or our Orlando office.
Responsibilities
- Respond to high-volume customer inquiries via live chat software with a professional and positive tone.
- Diagnose and resolve customer issues regarding products, services, and billing accurately.
- Maintain a high level of customer satisfaction (CSAT) by being knowledgeable and patient.
- Document all customer interactions and resolutions in the CRM database.
- Identify and escalate complex issues to the Senior Support Team or Management.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, sales, or technical support (entry-level candidates with strong attitude are welcome).
- Proven typing speed of 40+ WPM with excellent grammar and spelling skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to multitask effectively between chat windows and internal tools.
- Fluency in English (written and verbal).