Job Description
Are you a proactive problem solver with excellent communication skills? Apex Support Solutions is seeking a dedicated Chat Support Specialist to join our growing team in San Antonio, TX.
We are looking for an immediate start candidate who thrives in a fast-paced environment and is passionate about delivering top-tier customer experiences. As a Chat Support Representative, you will be the first point of contact for our clients, resolving inquiries efficiently and professionally.
Why Join Us?
- Immediate Start: Begin your career journey with us today.
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Modern Tools: Work with the latest CRM and chat software.
- Growth Opportunities: Clear paths for advancement within the company.
Responsibilities
- Respond to customer inquiries and support tickets via live chat with empathy and accuracy.
- Troubleshoot and resolve technical issues or product-related questions in real-time.
- Maintain a high level of product knowledge to provide accurate information.
- Document all customer interactions and solutions in the CRM system.
- Escalate complex issues to senior support staff or technical teams when necessary.
- Adhere to company scripts and quality assurance standards at all times.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer service or chat support is a plus but not required.
- Excellent written communication skills with a focus on grammar and tone.
- Fast typing speed (minimum 45 WPM) and proficiency with computer applications.
- Ability to multitask and manage time effectively under pressure.
- Must be willing to start immediately.