Job Description
Join our award-winning customer service team at Global Connect Solutions! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment. As a key member of our 24/7 operations center, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Apply today to launch your career in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and account-related issues with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT, AHT, and quality standards
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- Minimum 1 year customer service experience in B2C or B2B environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional active listening and verbal/written communication abilities
- Ability to multitask effectively in fast-paced, high-volume settings
- Flexibility to work overnight shifts (10 PM - 6 AM CST)
- High school diploma or equivalent; college degree preferred
- Spanish bilingual skills strongly preferred