Job Description
Are you a night owl looking for a rewarding career? TechNova Solutions is seeking a dedicated Chat Support Representative to join our Los Angeles team. You will be the first point of contact for our clients, providing exceptional service and technical troubleshooting support during our peak evening hours.
At TechNova, we value our employees and offer a competitive benefits package, including health insurance, paid time off, and career growth opportunities. If you have a knack for technology and a passion for helping people, we want to meet you.
Responsibilities
- Manage high-volume chat interactions with customers in a professional and empathetic manner.
- Diagnose and resolve technical issues or product inquiries via live chat.
- Document customer interactions and solutions accurately in the CRM system.
- Collaborate with technical teams to escalate complex issues that require further investigation.
- Maintain a high customer satisfaction rating by following up on unresolved queries.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or technical support is highly preferred.
- Proven typing speed of 40+ WPM.
- Excellent written communication skills with a focus on grammar and tone.
- Ability to work flexible night shifts, including weekends and holidays.