Job Description
Are you a dedicated problem solver looking for a rewarding career with immediate start options? Apex Customer Solutions is currently seeking a highly motivated Chat Support Representative to join our growing team in Los Angeles, California.
We specialize in providing top-tier technical and customer support services to a diverse portfolio of clients. We value clear communication, empathy, and technical aptitude. If you are ready to work a stable night shift schedule and help customers succeed, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Full benefits package (Medical, Dental, Vision)
- Career growth opportunities within the company
- Modern, professional work environment
Apply today to secure your position!
Responsibilities
- Respond to customer inquiries via live chat in a professional and timely manner.
- Resolve customer issues and technical problems by troubleshooting and identifying solutions.
- Document all interactions and resolutions in our CRM database accurately.
- Escalate complex issues to senior support staff when necessary.
- Maintain a high level of customer satisfaction (CSAT) scores.
- Stay up-to-date with product knowledge and company policies.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is preferred but not mandatory.
- Excellent written communication skills with a strong command of the English language.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work independently during the night shift (10:00 PM - 6:00 AM or similar).
- Reliable high-speed internet connection.