Job Description
Are you a compassionate communicator looking for a rewarding career in customer support? Apex Digital Solutions is currently hiring Chat Support Representatives for our Night Shift team in Denver, Colorado.
Why You Should Apply:
- Paid Training: We invest in you. No prior experience required—comprehensive training provided.
- Competitive Pay: Earn $20.00 - $25.00 per hour with performance bonuses.
- Flexible Schedule: Focus on your career with our stable night shift schedule.
- Growth Opportunities: Clear pathways to management and senior roles.
About the Role:
As a Chat Support Representative, you will be the voice of our brand, assisting customers through our digital platforms. You will use your problem-solving skills to resolve issues, answer questions, and ensure our clients have a seamless experience.
Responsibilities
- Deliver high-quality, empathetic support to customers via live chat interfaces.
- Diagnose and resolve technical issues or product inquiries efficiently.
- Maintain accurate records of all customer interactions and transactions in the CRM.
- Escalate complex issues to senior technical support teams when necessary.
- Adhere to company scripts, policies, and quality assurance standards.
- Identify trends in customer feedback to suggest product improvements.
Qualifications
- High school diploma or GED required.
- Excellent grammar, spelling, and typing speed (minimum 40 WPM).
- Must be available to work rotating night shifts (e.g., 6:00 PM – 2:00 AM).
- Strong problem-solving skills and patience with a diverse customer base.
- Reliable home office setup with high-speed internet.
- Ability to multitask between chat windows and internal tools.