Job Description
Are you a natural problem solver with a passion for helping others? Apex Customer Solutions is expanding our elite support team in San Diego, CA, and we are looking for a dedicated Chat Support Representative to join us on the Night Shift.
We pride ourselves on offering Paid Training to all new hires, ensuring you have the skills and confidence to deliver top-tier service. If you are looking for a stable, high-growth opportunity in a dynamic environment, we want to meet you.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour.
- Flexible Schedule: Night shift roles available immediately.
- Professional Development: Paid training and clear pathways for advancement.
- Modern Tools: Work with cutting-edge CRM software in a collaborative setting.
Responsibilities
- Respond to customer inquiries via live chat with a friendly, empathetic, and professional tone.
- Resolve customer issues, questions, and complaints efficiently and accurately.
- Identify and escalate complex technical issues to the appropriate senior team members.
- Maintain accurate records of all interactions in our CRM database.
- Adhere to company policies, SLAs, and quality assurance standards.
- Proactively suggest solutions to enhance the customer experience.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory for our Paid Training program.
- Excellent typing speed and accuracy (minimum 40 WPM).
- Strong written communication skills with the ability to de-escalate tense situations.
- Must be available to work rotating night shifts (e.g., 5:00 PM - 2:00 AM).
- Reliable internet connection and a quiet workspace.