Job Description
Join ConnectSphere Solutions' exclusive hiring event for night shift chat support specialists in Seattle! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat while our West Coast clients sleep. This full-time role offers competitive pay, comprehensive training, and career growth opportunities in a dynamic remote-first environment. Event details: October 15th, 2023 | 6:00 PM - 8:00 PST | Virtual via Zoom. What we offer: Flexible scheduling, health benefits, and performance bonuses. Perfect for night owls seeking stability in tech support!
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Maintain detailed chat logs in CRM systems for quality assurance
- Collaborate with day-shift teams for seamless issue escalation
- Adapt communication style for diverse technical and non-technical clients
- Meet nightly KPIs: average response time <60 seconds
- Participate in bi-weekly product knowledge workshops
Qualifications
- 1+ years customer support experience (chat/voice/email)
- Exceptional typing speed (60+ WPM) with 98% accuracy
- Availability for 40-hour night shift (10 PM - 6 AM PST)
- Proficiency in Zendesk/Intercom and CRM platforms
- Ability to multitask across 3-4 concurrent chats
- High school diploma or equivalent (college preferred)