Job Description
Join our award-winning team at Apex Solutions Group as a Local Customer Service Representative in Raleigh, NC! We're hosting an exclusive hiring event for motivated professionals seeking immediate daily pay opportunities. No more waiting for bi-weekly checks—access your earnings daily through our flexible pay platform! Enjoy comprehensive benefits, career growth, and a supportive culture in the heart of North Carolina's tech hub.
What We Offer:
- Daily pay option (access earnings within 24 hours)
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Free parking and metro reimbursement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics (call quality, resolution time)
- Participate in continuous training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Pass background and drug screening
- Local residency in Raleigh/Durham area required