Job Description
Are you a people person looking for a rewarding career from the comfort of your home? CustomerFirst Solutions is currently hiring Chat Support Representatives for our Night Shift team. We are expanding our remote workforce to support clients across the Austin, TX and Pennsylvania regions.
This is a fantastic opportunity to join a forward-thinking company with a focus on employee growth and work-life balance. You will be the voice of our brand, helping customers navigate complex technical solutions with empathy and expertise. If you have a knack for problem-solving and a desire to help others, we want to meet you.
Responsibilities
- Respond to customer inquiries via live chat with a focus on speed, accuracy, and a friendly tone.
- Resolve technical issues and answer questions regarding our products and services efficiently.
- Identify and assess customers' needs to achieve satisfaction and retention goals.
- Escalate complex issues to the appropriate departments or senior support staff promptly.
- Maintain a high level of product knowledge to provide accurate, up-to-date information.
- Document all customer interactions and resolutions in the CRM system accurately.
- Adhere to company policies, quality assurance standards, and service level agreements (SLAs).
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, technical support, or call center operations is preferred.
- Must be available to work night shifts (specific hours to be discussed during interview).
- Strong typing skills (40+ WPM) and excellent written communication skills.
- Ability to use multiple computer programs simultaneously (CRM, Ticketing Systems, etc.).
- Reliable high-speed internet connection and a quiet workspace free from distractions.
- Problem-solving mindset with a patient and empathetic demeanor.