Job Description
Join our elite customer service team and become the voice of excellence for Fortune 500 clients! We're seeking passionate Night Shift Customer Service Representatives to deliver exceptional support during peak hours. Enjoy a premium work environment with cutting-edge technology, comprehensive benefits, and career advancement opportunities. Our Houston-based operations offer unmatched stability and growth potential in a dynamic, fast-paced setting. Apply today to join our award-winning team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and troubleshoot technical issues using proprietary CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain accurate documentation in Salesforce and Zendesk platforms
- Meet/exceed KPIs including average handle time and first-contact resolution
- Participate in continuous improvement initiatives and training programs
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work independently in night shift environment
- Typing speed of 45+ WPM with 98% accuracy
- Flexible availability including weekends and holidays