Job Description
Join our dynamic team as a Customer Service Representative in Oakland! We're seeking motivated individuals for immediate full-time roles with comprehensive paid training. No experience necessary – we'll equip you with the skills to excel. Enjoy competitive pay, benefits, and career growth opportunities in a supportive environment.
Why Join Us?
- Comprehensive 4-week paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Opportunities for advancement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams for complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Proficient in Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Must pass background check and drug screen
- Reliable transportation to Oakland office