Job Description
Are you ready to launch a rewarding career in customer service?
Apex Support Group is hosting an exclusive Hiring Event for local candidates in New York and Houston, TX. We are actively seeking motivated individuals to join our growing team of Chat Support Specialists. No prior experience is necessary—we provide comprehensive training!
As a Chat Support Representative, you will be the first point of contact for our clients, delivering exceptional service through live chat platforms. Whether you are looking for a local job in Houston or a career opportunity in New York, we want to hear from you.
Why Join Us?
- No Experience Required: We train you from day one.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Local Opportunities: Focus on local careers in major hubs like NYC and Houston.
- Flexible Scheduling: Various shift options available.
Don't miss this chance to jumpstart your professional journey. Apply now for our Local Chat Support Jobs Hiring Event!
Responsibilities
- Respond to customer inquiries and issues via live chat with a focus on speed and accuracy.
- Assist customers with product information, troubleshooting, and account management.
- Maintain a professional, empathetic, and positive tone in all written communications.
- Document customer interactions and feedback within the CRM system.
- Collaborate with team leads to resolve complex customer issues efficiently.
- Adhere to company scripts and quality assurance standards during every interaction.
Qualifications
- High School Diploma or GED is required.
- No prior customer service experience is necessary, but a passion for helping others is a plus.
- Strong typing skills with a minimum of 40 WPM.
- Access to a reliable computer and high-speed internet connection.
- Excellent grammar, spelling, and written communication skills.
- Ability to work independently and manage time effectively during shifts.
- Availability to work during peak hours, including evenings and weekends.