Job Description
Are you a great communicator looking for a rewarding career in customer service? Apex Digital Support is hiring Chat Support Representatives in San Jose, CA, with no prior experience required. We are looking for enthusiastic individuals who are ready to learn and grow in a dynamic environment.
As a member of our team, you will handle customer inquiries through live chat, providing top-tier technical support and product assistance. We believe in our people, which is why we offer a comprehensive paid training program to ensure your success from day one.
Why Apply?
- No prior experience necessary—training is provided.
- Competitive hourly rate with performance-based bonuses.
- Supportive team culture and career advancement opportunities.
Responsibilities
- Respond to incoming customer inquiries via live chat in a friendly and professional tone.
- Assist customers with troubleshooting technical issues and resolving account problems.
- Provide accurate information regarding products and services.
- Document customer interactions and resolutions within the CRM system.
- Collaborate with the support team to develop solutions for complex issues.
- Ensure customer satisfaction by meeting response time and quality standards.
Qualifications
- High school diploma or equivalent required.
- No previous customer service or technical support experience needed—we will train you!
- Reliable high-speed internet connection and a quiet workspace.
- Strong typing skills (40+ WPM) and excellent grammar.
- Basic computer proficiency (Windows and Mac OS).
- Ability to work independently and manage time effectively.
- Passion for helping others and problem-solving.