Job Description
Join TechFlow Solutions' Urgent Hiring Event for Chat Support Specialists in Charlotte, NC! We're seeking dynamic communicators to join our award-winning customer experience team. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced tech environment. Perfect for tech-savvy individuals with exceptional problem-solving skills. Apply today and start your career with us immediately!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with technical teams to escalate complex problems
- Meet/exceed performance metrics for response time and resolution rates
- Contribute to knowledge base improvements and process optimization
- Maintain positive customer relationships throughout support lifecycle
Qualifications
- 1+ years of customer service or technical support experience
- Proficiency in typing (60+ WPM) with excellent written communication
- Familiarity with CRM software (Zendesk, Salesforce, or similar)
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent; college degree preferred
- Ability to work flexible shifts including evenings/weekends
- Passion for technology and helping others