Job Description
We are currently seeking dedicated Chat Support Representatives to join our dynamic team in Orlando, FL.
This is an excellent opportunity for individuals looking for Paid Training with a guaranteed immediate hire process. We value fresh perspectives and provide a comprehensive onboarding program to ensure your success.
As a Chat Support Agent, you will be the first point of contact for our clients, handling inquiries with empathy and efficiency. If you are ready to start a rewarding career in customer service with a company that invests in your growth, we want to hear from you.
Responsibilities
- Engage with customers via live chat to resolve inquiries and provide product information.
- Utilize our CRM system to log interactions and update customer records accurately.
- Identify customer needs and offer solutions that align with company policies.
- Collaborate with team leads to improve chat response times and customer satisfaction scores.
- Participate in daily training sessions to master product knowledge and communication techniques.
- Escalate complex technical issues to senior support tiers when necessary.
Qualifications
- High school diploma or GED required.
- Fluent in English with exceptional grammar and typing speed (minimum 40 WPM).
- Reliable high-speed internet connection and a quiet home office setup.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Previous customer service experience is a plus but not mandatory (training provided).
- Must be available to work flexible shifts, including evenings and weekends.