Job Description
Are you looking to launch a rewarding career in customer service without any prior experience? ConnectGlobal Solutions is hiring dedicated Chat Support Representatives in San Antonio, TX. We believe in our people, which is why we offer a comprehensive Paid Training Program to get you up to speed.
As a Chat Support Associate, you will be the voice of our brand, assisting customers through digital channels. Whether resolving technical glitches or answering product questions, your positive attitude will make a difference. Join a team that values growth, professionalism, and work-life balance.
What We Offer:
- Competitive Pay: $18.00 - $22.00 per hour depending on experience.
- Paid Training: Complete training with a guaranteed stipend to ensure you are fully prepared.
- Health Benefits: Medical, dental, and vision insurance available for full-time employees.
- Growth Opportunities: Clear pathways for advancement into Team Lead or Management roles.
Responsibilities
- Respond to incoming customer inquiries via live chat and email with a focus on speed and accuracy.
- Diagnose and troubleshoot basic technical issues to provide effective solutions to users.
- Educate customers on our products and services, ensuring they understand how to use them effectively.
- Maintain a high level of professionalism and empathy in every interaction to ensure customer satisfaction.
- Document customer interactions and feedback accurately within our CRM systems.
- Collaborate with the support team to identify trends and improve service protocols.
- Meet daily and weekly performance metrics regarding response time and resolution rates.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent written communication skills and a strong command of the English language.
- Basic computer literacy and typing speed of at least 40 WPM.
- Ability to multitask effectively in a fast-paced, remote work environment.
- Reliable high-speed internet connection and a quiet workspace.
- Willingness to undergo a background check and paid training program.