Job Description
Are you a dedicated communicator based in Fort Worth, Texas, looking for a rewarding career that offers the flexibility of working from home? FortWorth Support Solutions is currently seeking a highly motivated Chat Support Representative to join our remote team.
We pride ourselves on delivering exceptional customer experiences. As a key member of our support team, you will be the voice of our brand, helping clients resolve issues efficiently through our chat platform. If you have a knack for problem-solving and a warm, professional demeanor, we want to hear from you.
Why Join Us?
- Work From Home: Enjoy the comfort of your home office in Fort Worth.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Flexible Schedule: Choose shifts that fit your lifestyle.
We are looking for local talent to represent the Fort Worth community. Apply today to start your journey with us!
Responsibilities
- Respond to customer inquiries via live chat with professionalism and empathy, ensuring a high first-contact resolution rate.
- Assist customers with troubleshooting technical issues, product information, and account management inquiries.
- Document all customer interactions and solutions accurately in the CRM system.
- Collaborate with the wider support team to identify trends and suggest improvements to the customer service process.
- Maintain a positive, professional, and helpful attitude during high-volume periods.
- Adhere to all company policies, security protocols, and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or technical support, preferably in a chat or email support role.
- Excellent written communication skills with a strong command of the English language.
- Reliable high-speed internet connection and a quiet home workspace.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer literacy and familiarity with CRM software (e.g., Zendesk, LiveChat).