Job Description
Join our dynamic team as a Local Customer Service Representative in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional service to our valued community members. This full-time role offers competitive pay, comprehensive benefits, and immediate start opportunities. Enjoy a supportive environment where your contributions directly impact customer satisfaction and business growth. Apply today to become part of Jacksonville's premier service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, account, and technical issues using CRM tools and established protocols
- Document interactions accurately in our customer database for quality assurance
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including call quality, response time, and customer satisfaction scores
- Proactively identify opportunities to enhance customer experience and retention
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a local business environment
- Proficiency with Microsoft Office Suite and CRM software (Salesforce/Zendesk)
- Exceptional communication skills with clear articulation in English
- Strong problem-solving abilities and conflict resolution expertise
- Ability to work flexible shifts including evenings/weekends if required
- Passion for Jacksonville community and commitment to local customer needs