Job Description
Are you looking for a rewarding career in customer service with no prior experience required? Zenith Customer Solutions is currently hiring motivated individuals to join our growing team as Chat Support Representatives in San Jose, CA. We believe in nurturing talent and offer comprehensive paid training to ensure you are fully equipped to succeed.
In this role, you will be the first point of contact for our valued clients, providing exceptional support through live chat. If you have a positive attitude, strong typing skills, and a desire to help others, we want to hear from you!
Why Join Us?
- Paid Training Program: No need to worry about prior experience. We will train you on our products and communication protocols.
- Competitive Pay: Earn a competitive hourly rate starting at $18.50.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
- Assist customers with troubleshooting technical issues and answering product-related questions.
- Resolve customer complaints and ensure a high level of customer satisfaction (CSAT).
- Maintain accurate records of customer interactions and issues in the CRM system.
- Collaborate with team leads to improve support processes and knowledge base articles.
- Adhere to company policies and quality assurance standards during every interaction.
Qualifications
- High school diploma or equivalent (GED) is required.
- Strong written communication skills with excellent grammar and spelling.
- Basic computer proficiency (typing speed 35+ WPM preferred).
- Reliable high-speed internet connection and a quiet workspace.
- A positive attitude and a genuine willingness to learn new tools and processes.
- Ability to work independently as well as part of a remote team.