Job Description
Are you a people person with a knack for solving problems? Apex Support Solutions is looking for enthusiastic Chat Support Representatives to join our team immediately. We are specifically seeking candidates for our high-volume Weekend Shift to ensure our customers receive top-tier service around the clock.
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Competitive Pay: Earn between $18.50 and $24.00 per hour.
- Flexible Schedule: Enjoy your weekdays free while working the weekend.
- Modern Tools: Work with the latest CRM and chat software.
We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, non-disability status, or veteran status.
Responsibilities
- Communicate effectively with customers via live chat to resolve inquiries, issues, and feedback.
- Accurately document all customer interactions and transactions in our CRM system.
- Maintain a high level of patience and empathy during high-stress situations or complex troubleshooting.
- Follow standard operating procedures (SOPs) and company scripts to ensure consistency.
- Identify opportunities for upselling or cross-selling products and services.
- Collaborate with the technical team to resolve product-specific issues.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer service or chat support is a plus but not required.
- Minimum typing speed of 40 WPM with high accuracy.
- Must be available to work Saturdays and Sundays on a rotating schedule.
- Reliable high-speed internet connection and a quiet home office environment.
- Strong problem-solving skills and the ability to multitask effectively.