Job Description
We are looking for a dedicated Customer Service Representative to join our growing team in Charlotte, North Carolina. If you are passionate about helping people and looking for a career with Paid Training, this is the opportunity for you. We offer a comprehensive benefits package, including health insurance, paid time off, and clear career growth paths.
In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with empathy and efficiency. You will work in a dynamic environment where your contributions are valued and recognized.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently while maintaining a positive customer experience.
- Identify customer needs and recommend appropriate solutions or products.
- Document all customer interactions and account updates accurately in the CRM system.
- Collaborate with team leads and other departments to resolve complex issues.
- Participate in ongoing training and development programs to enhance service skills.
Qualifications
- High school diploma or equivalent; some college preferred.
- Strong verbal and written communication skills with a focus on professionalism.
- Ability to multitask and prioritize tasks in a fast-paced, high-volume environment.
- Proficiency with computers and CRM software (training provided).
- Previous customer service experience is a plus but not required.
- Must be willing to complete paid training.