Job Description
Join our award-winning customer service team in Albuquerque! We're seeking motivated entry-level professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive training, and immediate career growth opportunities. Our modern downtown facility offers a collaborative environment with flexible scheduling options.
Why Choose Us? • Industry-leading benefits package • Paid certification programs • Employee recognition rewards • On-site advancement pathways • Health & wellness programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity benchmarks
- Collaborate with support teams for complex issue resolution
- Participate in continuous improvement initiatives
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong typing skills (35+ WPM) and computer proficiency
- Excellent verbal communication and active listening skills
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Spanish bilingual candidates strongly encouraged to apply