Job Description
Join our elite customer experience team as an immediate-start Chat Support Specialist in Austin! We're seeking tech-savvy communicators to deliver world-class digital support. This contract role offers competitive pay, flexible scheduling, and the chance to make an immediate impact in a fast-paced startup environment. Work remotely with occasional in-person collaboration at our vibrant downtown Austin hub.
Responsibilities
- Provide real-time chat support across multiple digital platforms
- Resolve technical inquiries and troubleshoot product issues
- Document interactions and maintain detailed case records
- Collaborate with engineering teams to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Contribute to knowledge base improvements
Qualifications
- Minimum 1 year customer support experience
- Exceptional written communication skills
- Proficiency with CRM systems (Zendesk/Salesforce preferred)
- Ability to multitask in high-volume chat environments
- Basic technical troubleshooting knowledge
- Strong problem-solving abilities
- Available for immediate onboarding