Job Description
Join our dynamic team as a Chat Support Specialist in San Jose! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time digital channels. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Help us redefine customer support excellence while advancing your career in the heart of Silicon Valley.
Responsibilities
- Resolve customer inquiries via live chat with exceptional speed and accuracy
- Document interactions and troubleshoot technical issues across platforms
- Collaborate with engineering teams to escalate complex product concerns
- Maintain detailed knowledge base articles and support protocols
- Monitor chat queues while maintaining high CSAT scores
- Proactively identify process improvements for customer experience
- Train new hires on chat support best practices
Qualifications
- 2+ years experience in digital customer support environments
- Proficiency in chat platforms (Zendesk, Intercom, or similar)
- Exceptional written communication with 60+ WPM typing speed
- Strong troubleshooting skills for SaaS/web applications
- Ability to multitask across 3-5 concurrent conversations
- Spanish/English bilingualism required
- Associate degree or equivalent technical certification
- Experience with CRM systems (Salesforce preferred)