Job Description
Join our award-winning support team as a Full-Time Chat Support Specialist in sunny San Jose, CA! We're hosting an exclusive hiring event to fill multiple remote and hybrid roles where you'll become the voice of our brand. Enjoy competitive benefits, flexible scheduling options, and career growth opportunities in a dynamic tech environment. No weekend shifts – work Monday-Friday while making real impact!
Responsibilities
- Deliver exceptional customer support via live chat, email, and phone
- Resolve technical inquiries and troubleshoot product issues
- Collaborate with engineering teams to escalate complex problems
- Maintain detailed case documentation in CRM systems
- Contribute to knowledge base improvements and training materials
- Monitor chat queues with 95% response time adherence
- Participate in weekly coaching and skill development sessions
Qualifications
- 2+ years customer support experience in high-volume environments
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with Zendesk, Intercom, or similar support platforms
- Experience working in SaaS or tech industry preferred
- Strong problem-solving abilities with technical aptitude
- Fluent in English with clear, professional communication style
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree a plus