Job Description
Join our award-winning team as a Remote Chat Support Agent and deliver exceptional customer experiences from home! ConnectCare Solutions is urgently hiring tech-savvy professionals in Fort Worth, TX to handle live chat inquiries for our Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and comprehensive training while making a real impact.
Why You'll Love This Role:
- 100% remote work opportunity with no commute
- Hourly pay of $18-$24 plus performance bonuses
- Health insurance, 401(k), and paid time off
- Career advancement into senior support roles
- Modern tech stack and collaborative virtual team environment
Responsibilities
- Respond to customer inquiries via live chat within 30 seconds
- Troubleshoot technical issues for software and hardware products
- Maintain detailed case notes in CRM systems
- Escalate complex issues to Tier 2 support specialists
- Average 15-20 chat conversations simultaneously during peak hours
- Meet/exceed 95% customer satisfaction rating targets
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience required
- Typing speed of 50+ WPM with 98% accuracy
- Proficient in Zendesk, Salesforce, or similar platforms
- Reliable high-speed internet connection (20+ Mbps)
- Quiet, dedicated home office space
- Ability to work rotating weekends/holidays
- Must reside in Fort Worth, TX or Illinois