Job Description
Join our award-winning customer support team in Chicago! UrbanTech Solutions is seeking passionate Chat Support Specialists to deliver exceptional digital experiences for our diverse clientele. This onsite role offers immediate start and career growth opportunities in a collaborative downtown environment.
Responsibilities
- Provide real-time chat support across multiple platforms (web, mobile, social)
- Resolve technical issues, billing inquiries, and product questions
- Document interactions accurately in CRM systems
- Collaborate with escalation teams for complex cases
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly product knowledge sessions
Qualifications
- 1+ years customer support experience
- Excellent written communication skills (90+ WPM typing)
- Proficiency with Zendesk/Salesforce platforms
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Chicago residency preferred