Job Description
Join our dynamic team as a Chat Support Specialist in sunny San Antonio! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat channels. Enjoy competitive pay, comprehensive training, and immediate start for qualified candidates. Help us transform how clients interact with our cutting-edge digital platforms while building your career in one of Texas's most vibrant cities!
Responsibilities
- Resolve customer inquiries via live chat within 30-second response time SLA
- Maintain detailed case histories in CRM systems for continuity
- Collaborate with technical teams to escalate complex issues
- Proactively identify upsell opportunities during support interactions
- Adhere to strict data security protocols for all customer information
- Participate in weekly performance improvement workshops
- Support multiple product categories across diverse industries
Qualifications
- Minimum 1 year customer service experience in digital channels
- 60+ WPM typing accuracy with professional chat etiquette
- Proficiency in Zendesk, Intercom, or similar support platforms
- Fluent in English with exceptional written communication skills
- Ability to multitask across 3-4 concurrent chat conversations
- Flexible availability including nights and weekends (12x7 coverage)
- High school diploma or equivalent; technical certification a plus
- Resident of San Antonio with reliable transportation