Job Description
Join our award-winning customer support team as a Chat Support Specialist in vibrant San Francisco! We're hiring immediately for a full-time role with comprehensive paid training. Perfect for career changers or recent graduates, this position offers competitive pay, growth opportunities, and a collaborative remote-first environment. Help thousands of customers daily while building your tech career in one of America's most innovative cities.
Responsibilities
- Deliver exceptional customer support via live chat, resolving technical inquiries within SLAs
- Master proprietary CRM systems and knowledge bases during paid training period
- Collaborate with cross-functional teams to escalate complex issues and improve workflows
- Maintain detailed documentation of customer interactions and resolutions
- Identify trends in customer feedback to contribute to product improvements
- Uphold company standards for response time and CSAT metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional written communication skills with professional tone
- Ability to multitask across 3-5 chat conversations simultaneously
- Basic computer literacy and willingness to learn new software
- Authorized to work in the United States
- Reliable high-speed internet connection for remote work
- Must pass background check and drug screening