Job Description
Join Austin's Fastest-Growing Tech Support Team!
Are you a tech-savvy communicator ready to transform customer experiences? TechFlow Solutions is hosting an exclusive hiring event for Chat Support Specialists in Austin. Step into a dynamic role where your problem-solving skills shine in real-time digital conversations. We offer competitive pay, comprehensive benefits, and career advancement pathways.
Why Apply?
• Flexible hybrid work options
• Industry-leading training programs
• Health/dental/vision insurance
• 401(k) with company match
• Free downtown parking
Responsibilities
- Resolve customer inquiries via live chat with empathy and technical accuracy
- Document interactions in CRM systems with precision
- Collaborate with Tier 2 support for complex escalations
- Identify trends in customer feedback to improve services
- Maintain 95%+ customer satisfaction ratings
- Adhere to SLA metrics for response/resolution times
- Participate in continuous training on new products
Qualifications
- 1+ years in customer support or chat-based role
- Exceptional written communication skills (120+ WPM)
- Proficiency with Zendesk, Intercom, or similar platforms
- Technical troubleshooting for software/hardware issues
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent (college preferred)
- Available for evening/weekend shifts (12:00 PM - 9:00 PM)