Job Description
Join our exclusive hiring event for Customer Service Representatives in Chicago! We're seeking dynamic individuals to deliver exceptional customer experiences in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities with a leader in the industry.
Why Global Solutions?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
Apply today and become part of our award-winning team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat within 15-minute SLA
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical support teams for complex escalations
- Meet monthly performance metrics (CSAT, FCR, AHT)
- Participate in weekly training sessions to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2B environment
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in high-pressure situations
- Basic technical troubleshooting knowledge
- Spanish bilingual skills highly desirable