Job Description
Join GlobalConnect Solutions as a Night Shift Chat Support Specialist in Columbus, OH! We're seeking dedicated professionals to provide exceptional customer support through our digital channels. Enjoy a supportive environment with comprehensive paid training to launch your career in tech support. This role offers competitive pay, flexible scheduling, and opportunities for growth within our dynamic team.
Why Join Us? • Industry-leading paid training program • Competitive hourly wages with performance incentives • Career advancement paths • Collaborative team culture • Modern, tech-forward workspace
Responsibilities
- Deliver prompt, professional customer assistance via live chat channels
- Resolve technical issues, billing inquiries, and product questions
- Document all interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Adhere to company SLAs and quality standards
- Identify opportunities for process improvements
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent required
- Minimum 40 WPM typing accuracy
- Strong written communication skills
- Ability to work independently during night shifts (11 PM - 7 AM)
- Proficiency with Windows OS and web applications
- Previous customer service experience preferred
- Reliable high-speed internet connection
- Must pass background check