Job Description
Join our dynamic team at Philadelphia Tech Solutions for an exclusive hiring event dedicated to local chat support specialists! We're seeking passionate individuals to deliver exceptional customer experiences through real-time digital communication channels. This role offers competitive compensation, comprehensive benefits, and growth opportunities within a rapidly expanding tech company.
As a key member of our customer success team, you'll be the digital face of our brand, resolving inquiries with empathy and efficiency. Our modern office in Center City Philadelphia provides a collaborative environment with flexible schedules and professional development resources.
Responsibilities
- Provide real-time chat support to customers across multiple platforms (web, mobile app, social media)
- Resolve technical inquiries, billing questions, and service issues with first-contact resolution
- Maintain detailed documentation of customer interactions and resolution outcomes
- Collaborate with technical teams to escalate complex issues and identify trends
- Adhere to company SLAs and quality assurance standards for all interactions
- Participate in ongoing training on product updates and communication best practices
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience via digital channels
- Exceptional written communication skills with professional tone
- Proficiency in CRM software (e.g., Zendesk, Salesforce) and chat platforms
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced digital environments
- Local Philadelphia residency required (no remote work)