Job Description
Join our award-winning team as a Customer Service Representative in Cleveland! We're seeking motivated individuals for immediate hire positions with comprehensive paid training. No prior experience required – we provide all the tools you need to succeed in a dynamic, supportive environment.
As a CSR, you'll be the face of our brand, delivering exceptional service to clients across diverse industries. Enjoy competitive pay, flexible scheduling options, and career advancement opportunities. Our Cleveland office is easily accessible via public transit, and we offer a modern, collaborative workspace.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Upsell products/services based on customer needs
- Meet/exceed performance metrics (call times, CSAT, resolution rates)
- Collaborate with team leads to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environments
- Positive attitude and patience with challenging situations
- Reliable transportation to Cleveland office
- Passion for helping others and problem-solving
- Must be available for immediate start