Job Description
Join our award-winning support team in Columbus, Ohio as a Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences through our live chat platform. This full-time role offers immediate start and career growth opportunities in a dynamic, collaborative environment.
As a key member of our customer success team, you'll resolve inquiries, troubleshoot technical issues, and build lasting client relationships. We provide comprehensive training and a supportive culture focused on your professional development.
Ready to start your career in customer service? Apply today and join our innovative team in Columbus!
Responsibilities
- Provide real-time chat support to resolve customer inquiries within 90 seconds
- Document all interactions in CRM system with detailed resolution notes
- Troubleshoot technical issues for software/hardware products
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction score through personalized solutions
- Continuously update product knowledge through weekly training sessions
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or chat support experience
- Exceptional written communication with professional tone
- Proficiency in CRM systems (Zendesk/Salesforce)
- Ability to multitask across 3-4 chat conversations simultaneously
- Strong problem-solving and critical thinking skills
- Reliable high-speed internet and quiet home workspace
- Available for flexible shifts including evenings/weekends