Job Description
Join our dynamic team at Premier Support Solutions as a Customer Service Representative with DAILY PAY! We're hosting an exclusive hiring event in New York City for motivated individuals ready to deliver exceptional customer experiences. Enjoy the flexibility of receiving your earnings every single day while building a rewarding career in a supportive environment. Our comprehensive benefits package includes health insurance, paid training, and growth opportunities. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT, resolution time, and call volume
- Proactively identify opportunities to improve customer satisfaction
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Exceptional communication skills (written and verbal)
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask while maintaining attention to detail
- Flexibility to work evenings/weekends as needed
- Positive attitude with customer-first mindset