Job Description
Join Virginia Beach's premier customer service team! Coastal Connect Solutions is seeking passionate Full-Time Call Center Agents with paid training. No experience required – we provide comprehensive training to launch your career in customer excellence. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive, team-oriented environment.
Why Join Us?
• Paid 4-week training program
• Health/dental/vision benefits
• Performance-based bonuses
• Career growth pathways
• Modern downtown workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality/speed)
- Collaborate with team members to improve processes
- Adhere to company compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote options
- Availability to work flexible shifts (including weekends)