Job Description
Join our dynamic customer service team in Oakland and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on growth. Start your new career journey today in one of California's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM tools and company protocols
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with CRM systems (Salesforce/Zendesk)
- Excellent communication and problem-solving skills
- Ability to thrive in fast-paced environments
- Flexible schedule availability including weekends