Job Description
Join Boston's premier customer service team at our exclusive hiring event! We're seeking passionate individuals to deliver exceptional support experiences for Boston-area residents. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic team environment.
Event Details:
• Date: October 20, 2023
• Time: 9:00 AM - 4:00 PM
• Location: 200 Congress Street, Boston, MA 02108
• On-the-spot interviews available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics including CSAT and AHT targets
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities under pressure
- Available to work flexible shifts including evenings/weekends