Job Description
Join TechConnect Solutions as a Chat Support Specialist and become the voice of our cutting-edge tech products! We're seeking dynamic individuals to deliver exceptional customer experiences through real-time chat support. Enjoy competitive pay, comprehensive benefits, and a modern work environment in the heart of San Jose. Immediate start available for qualified candidates passionate about technology and customer success. Apply today to kickstart your career in a forward-thinking company!
Responsibilities
- Resolve customer inquiries via live chat with speed and precision
- Document cases accurately in CRM systems while maintaining quality standards
- Collaborate with technical teams to resolve complex product issues
- Proactively identify opportunities to upsell premium services
- Participate in ongoing training to master new product features
- Monitor chat queues to maintain response time SLAs
- Provide feedback to improve customer support workflows
Qualifications
- Minimum 1 year of customer support experience
- Exceptional typing speed (60+ WPM) with accuracy
- Proficiency in Zendesk or similar CRM platforms
- Strong problem-solving abilities with technical aptitude
- Fluent English communication skills (written & verbal)
- Ability to multitask in high-pressure environments
- Experience with SaaS products preferred
- Must pass background check and drug screening