Job Description
Join our dynamic support team and become the voice of our customers! We're seeking tech-savvy Chat Support Specialists to deliver exceptional digital experiences from our Philadelphia headquarters. This is your chance to launch your customer service career with immediate training and flexible scheduling.
Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the heart of Philly. No prior experience required – we provide all the tools and training you need to succeed!
Responsibilities
- Deliver real-time chat support across multiple platforms (web, mobile, social)
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 teams for complex escalations
- Meet/exceed performance metrics (CSAT, FCR, response time)
- Contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written communication skills
- Proficiency with multitasking in fast-paced environments
- Basic technical troubleshooting aptitude
- Experience with Zendesk or similar CRM systems (bonus)
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and empathy skills